OUR COMMITMENT                                                       

PERSONAL HEALTH INFORMATION

Management of personal health received at our practice is treated with the strictest confidence. Confidentiality Agreements are in place with our staff. This information is required for our doctors to provide quality patient care.  Please note you will be automatically be placed on the National Reminder System unless you specify otherwise. If a copy of your health information is required these are obtainable,

however specialist letters, pathology and radiology can be obtained from them directly.

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DOCTOR'S POLICY RECEIVING & RETURNING TELEPHONE CALLS

The doctor can be extremely busy and will make every effort to deal with an emergency call for URGENT matters. However, if he/she is with a patient and unable to take your call, you may leave your contact details and a short message with reception staff and your call will be returned. Covid 19 Telehealth consults for patients over 70, Chronic Health and vulnerable. 

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RECALL AND FOLLOW UP APPOINTMENTS

Recalls and follow up appointments are made once doctor has received results. We will contact the patient by phone, email and registered post if uncontactable. Recall and Follow up appointments can be made at any time with the doctor. 

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FEES POLICY

We are a Bulk Billing Surgery for everyone. However, patients who DO NOT have a Medicare Card or have one and fail to bring it to their initial first consult will be charged a fee of $80.00. This account MUST be paid at the time of consultations. NO ACCOUNTS ARE GIVEN.

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NOT COVERED BY MEDICARE

Medicare DO NOT cover the cost for services of Mirena Insertions, Commercial Driver's licences,  and or Insurance-Private- or Pre employment Medicals. Fees to be advised on confirmation of appointment with doctor.
 

YOUR RIGHTS

If you have a problem, we would like to hear about it. Please talk to the Practice Manager or Doctor. It is the practices policy to request these complaints in writing. If you feel you need to discuss this matter outside the practice there are several options available including the Medical Registration Board, AMA or  Office of the Health Ombudsman.  

Office of the Health Ombudsman, P O Box 13281 George St, Brisbane QLD, 4003.  Telephone: 133 646, Email: complaints@oho.qld.gov.au

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                              OUR COMMITMENT IS TO PROVIDE YOU THE PATIENT WITH THE BEST CARE AS WE CAN AS A PROVIDER.